Join the CTI team

Job summary
As a Front-end Developer, you will be a part of a US-based developer group for the company. This position will be responsible to implement the application’s front-end based on the designs of the UI/UX team. This position requires experience with service-based architecture and ETL connecting to various data sources.

Job description
Qualifications:
• Associate or Bachelor’s degree or equivalent work experience
• Strong working knowledge of JavaScript ES6
• CSS 3
• Semantic HTML5 experience
• Front-end ETL experience
• Integrate with REST APIs
• Experience with React/Redux
• Desire to and ability to learn quickly
• Willingness to learn new technologies and grow as a developer
• Friendly, easy-going personality

We offer great benefits, including:
• Competitive base salary
• Incentive opportunity
• Health Insurance benefits
• 401k with company match
• Paid vacation, sick leave, and holidays
• Training and development programs

Job summary
The Project Manager is responsible for the successful delivery of customer projects and customer success. The most important aspect of this position is providing superior customer service while ensuring projects are delivered on time, within scope and at the highest quality.

Job description
Quality Service
• Deliver to our clients the highest quality service and help our the clients succeed
• Understand the need of the clients and consult how to best achieve the expected result
• Conduct setup and configuration meetings and deliver within scope of contract
• Grow account on a yearly base and customer satisfaction
• Ensure the products and services delivered are error free
Project Management
• Manage complex and large Tier 1 accounts
• Manage timeline throughout the complete lifecycle of the meeting
• Manage accounts and lead Associate Project Managers assigned to the projects
• Maintains the project details within internal systems
• Continuously ensures the client is updated on project progress
Learning and Experience
• Continuously build project management and service skills
• Build a deep understanding of the products and services
• Increase knowledge related to the industry and the business of our clients
• Complete all available training and participate in ongoing training
Work as a Team
• Provide the same level of service to coworkers as our clients
• Ensure a backup is in place when you are not available
• Escalate to management team before a project is at risk
• Participate in open and honest communication

Qualifications:
• Ambitious and positive thinking
• Driven by customer success
• Demonstrated excellent customer service
• A high school graduate, a college graduate preferred
• Project management experience or education a plus
• Travel of up to 10% may be required

Job summary
The Client Support Associate provides customer-facing phone and email support for CTI products ensuring timely resolution and a high degree of customer satisfaction. The Client Support Associate will provide first-level support for less complex issues that can be resolved immediately, however, will also coordinate the escalation of more complex issues and track resolution back to the customer.

Job description
• The Client Support Associate will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• Identify and escalate to management any patterns in support that could be a larger issue.
• Ensure that all support tasks are logged at the end of each day and that all customers are contacted within one business day of reporting an issue.
• Maintain ongoing tech support log, updating progress, tracking issue resolution and documenting results.
• Update knowledge base with process changes and recommended solutions.
• Develop an interpersonal relationship with their technical peers for the application they support and related applications in order to ensure improved collaboration and satisfaction in support.
• Work with other CTI groups, such as consultants and IT staff as appropriate to determine and resolve customer issues.
• Identify and report both software bugs and customer suggestions.
• Will obtain knowledge of commonly-used concepts, practices, and procedures within the abstract management and presentation management field.
• May be required to document customer configurations and process, as well as participate in ongoing departmental projects as directed by management.
• Train and orient other staff members as needed.
• Help Desk / Product Support – Provide first-level phone and email support for CTI products ensuring timely resolution to customer issues with a strong focus on customer service. Familiarize yourself with customer configuration options to support scheduled client activities, acting as an agent for the CTI customer providing high-quality customer service to the association customer base throughout various phases of the abstract management process.

Qualifications

• Ambitious and desire to help the organization to make a positive impact to help customers succeed
• Positive and customer-oriented
• Strong attention to detail skills are essential along with effective oral and written communication to internal and external audiences
• Above-average problem-solving, analytical, and listening skills.
• Ability to work independently and in a team environment; strong organizational and interpersonal skills with a customer service focus; ability to work well under pressure.
• Intermediate working knowledge of Microsoft applications, including Excel, Outlook, and Word as well as a variety of internet browsers.
• Familiarity with Web Technologies.
• Basic HTML skills
• Ability to learn and support new technologies.
• May require weekend and evening hour support coverage.
• Minimal travel required (less than 5%)

Optional
• Minimum of one-year help desk/customer support experience, preferably within a technology organization supporting web-hosted applications.
• Understanding of global association submission formats, industry standards, and guidelines, software validation concepts, and publishing best practices desirable.

Job summary
The Associate Project Manager assists the lead project manager on larger, more complex projects and manages smaller projects. The most important aspect of this position is providing superior customer service while ensuring projects are delivered on time and at the highest quality. The Associate Project Manager role provides the essential training and experience required to move into the role of Project Manager.

Job description
Quality Service
· Deliver to our clients the highest quality service
· Deliver great service to internal clients (coworkers)
· Ensure the products and services delivered are error-free
Project Management
· Assist Project Managers and Senior Project Managers on large and complex projects as assigned
· Lead smaller projects with support from more senior co-workers
· Maintains the project details within internal systems
· Continuously ensures the client is updated on project progress
Learning and Experience
· Continuously build project management and service skills
· Build a deep understanding of the products and services
· Increase knowledge related to the industry and the business of our clients
· Complete all available training and participate in ongoing training
Work as a Team
· Provide the same level of service to co-workers as our clients
· Seek opportunities to assist others when support is needed
· Ensure a backup is in place when you are not available
· Ask for help before a project is at risk
· Participate in open and honest communication

Qualifications:
• Ambitious and desire to help the organization to make a positive impact to help customers succeed
• Demonstrated excellent customer service
• A minimum of one year providing technical support or in a technology-based role
• A high school graduate, a college graduate preferred
• Project management experience or education a plus